 |
Help Section |
 |
|
|
 |
New
to Cuisinenet.co.uk ?
Then
follow our simple guide to get you up and ordering in no
time, its as easy as 1,2,3!
|
|
Register |
 |
 |
|
Cusinenet
offers four initial services to customers. Takeaway ordering,
Delivery ordering, Table reservation and Table reservation
& Pre-order. To use the service, you will have to register
with us. To register, all we need is:
|
- Your
name
- Your
email address
- Your
telephone number
|
Once
you have registered, finding a restaurant is easy, so click
here to register. |
Find
a restaurant |
 |
 |
|
You
can use the search facilities to either find restaurants
by location, or by the name. You will get a list of restaurants
displayed, which match your criteria and each one will have
a selection of links, depending on the services that they
offer.
You
can also search for restaurants which currently aren't offering
our Click-to-Order services. This facility enables you to
locate a restaurant in a certain area.
Once
you have selected a restaurant, you're ready to get ordering!
|
Ordering |
 |
 |
|
Once
you choose the type of order which you want (Takeaway, Delivery,
Reserve, Reserve & Pre-Order), you will be presented
with the menu for this selection - since some resteraunts
offer different menus for eat-in and takeaway.
On
the left hand side of the screen, there is a space for you
to log in - you can use this to re-order food from your
favourites list (more on this below). If you are ordering
from a new resteraunt, then simply click on the dishes which
you want, and they will be added to the box at the bottom
of the screen. The list of the sections of the menu on the
left hand side can be used to quickly navigate through the
list of dishes.
The
box at the bottom of the screen allows you to change the
quantity of dishes, or remove them, or remove all of the
dishes you have added.
When
you have finished selecting all of the dishes which you
want, then click on the "View Order" button at
the bottom of the screen. This will then allow you to select
the date and time of the order, as well as allowing you
to enter any specific information, such as "No Smoking
etc." to the order. Click to continue, and enter your
username and password, and click to continue again.
You
can then confirm the order, by checking all of the information
is correct, and then you can click the button at the bottom
of the screen to send the order through to the resteraunt.
|
|
 |
FAQ |
 |
|
|
 |
More
Questions ?
Have
a look below to see if our FAQ covers it.
|
|
|
|
Re-Ordering
|
 |
|
|
Q
: I order the same (or nearly the same) thing from the the
same resteraunt all of the time, is there any quicker way
I can go through and do this, without clicking on all of
the same dishes every time?
A
: Of course! Our members area services allow you to view
any orders you saved as favourites, and then with a couple
of clicks, you can order the same dish again.
|
Amend
Orders |
 |
|
|
Q
: Oh dear! I have sent an order through to the
resteraunt, but I missed out a dish, what can
I do!
A
: If you log into your account, then the dish
will be listed under live orders. You can then
cancel the order, or you can modify the order.
If you choose to midify the order, then it will
display the order to you, and you can add the
extra dishes, or remove dishes as you see fit,
and then send the order back through to the
resteraunt. If you choose to cancel the order,
then the resteraunt will be informed accordingly.
|
|
|
Other
Locations |
 |
|
|
Q
: What if I am somewhere else? Do I have to sign up
for every location where I would like things to be
delivered?
A
: Nope, you can add different locations to your account,
so that you don't have to sign up multiple times.
|
|
Troubleshooting
|
 |
|
|
Q
: I am having a problem logging into my account, it
keeps on displaying "Logon Failed, please check
your username and password".
A
: First of all, check that you haven't got CAPS-LOCK
on, failing that, you can request to recieve your
account information by email. So, if you click on
the link which says "Forgotten your details?
- Click here", you can then enter the email address
which you signed up with, and your account information
will be sent to that email address.
|
|
Sign
Up |
 |
|
|
Q
: That sounds great, where can I sign up?
A
: You can sign up right here
|
|
|
 |
Contact |
 |
|
|
 |
Not
solved your problem?
If
there is something else which you require assistance with,
then please do not hesitate to contact us. You can get
in contact with us at info@cuisinenet.co.uk
, or you can also use our feedback section here.
|
|
|
|
|
In
association with SolutionsNet
Limited Copyright © 1996, 97,98, 99, 2000, 01
|
|
|
|